1. Contact support
Support email: Wafflesibq@outlook.com
2. What to include
Describe the issue without including passwords, verification codes, private keys, or unrelated personal information.
- App name and current version
- Device model and operating system version
- When the issue occurred, the steps that led to it, and the expected result
- Screenshots or recordings after removing personal information, when helpful
3. Before contacting us
- Confirm that the latest App version is installed
- Review the system permissions needed by the affected feature
- Close and reopen the App, and restart the device if appropriate
- Back up important local data before removing the App or clearing its data
4. Support scope
We will make reasonable efforts to diagnose installation, App functionality, local data, and system compatibility issues and provide guidance based on reproducible information.
Third-party services, device operating systems, network conditions, and App Store availability may affect the App. Resolution may depend on the corresponding provider.
5. Response and updates
Response times vary with issue complexity, holidays, and request volume. A reply or workaround does not guarantee that every device, system version, or third-party service can be supported indefinitely.
Install App and system updates from official sources to receive current fixes and compatibility improvements.